FAQs

FAQs

Vastrakala offers a curated collection of elegant ethnic and traditional wear, including Kurtas, Suits, Sharara Sets, Ghararas, Patiala Salwars, Palazzo Sets, Lehengas, Sarees, Anarkalis and more.

Select your desired product, choose the required size, add it to your cart and proceed to checkout. Follow the payment instructions to complete your order.

We accept the payment methods displayed at checkout. Available options may vary depending on your location.

Please refer to our Size Guide available on the website before placing your order. For the best fit, compare your measurements with the measurements provided for the product.

We make every effort to display product colours accurately. However, colours may appear slightly different depending on your screen settings, lighting and photography conditions.

Returns and exchanges are subject to our Return & Exchange Policy. Please check the product-specific terms and policy before placing your order.

Order cancellation is subject to the order status. If you wish to cancel an order, please contact our customer support as soon as possible.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store.

Delivery times depend on your location, product availability and shipping method. The estimated delivery time will be provided during the ordering process or in your order confirmation.

International shipping availability depends on the destination. Please check the shipping options available at checkout or contact our support team.

Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided with your order.

Please contact us as soon as possible after receiving your order and provide clear photographs/videos of the product and packaging. Our team will review the issue and assist you according to our policy.

Product availability varies. Some items may be ready to ship, while others may require additional processing time. Please check the product page for availability details.

Please contact our customer support immediately if you need to change your shipping address. Changes may not be possible once the order has been dispatched.

Yes. We recommend following the care instructions provided with the product. Embellished, embroidered and delicate fabrics may require gentle handling and professional dry cleaning.

For questions regarding products, orders, sizing or delivery, please contact our customer support through the Contact Us page or the customer-service details provided on our website.

Unless specifically mentioned in the product description, accessories, jewellery, footwear and other styling items shown in photographs are not included with the outfit.

Yes, you can place an order as a gift. Please ensure the recipient’s shipping address and contact details are entered correctly during checkout.

If your preferred size is unavailable, you can contact our team to check whether restocking or alternative sizing options are available.

Can't find what you're looking for?