At Vastrakala, we want you to be happy with your purchase. We carefully inspect our products before dispatch. If you receive an item that is eligible for return or has a genuine issue, please contact us as soon as possible.
1. Eligibility for Returns
A return may be accepted when:
- The product received is damaged or defective.
- You received the wrong product.
- The product received is significantly different from the product ordered.
The product must be returned in its original condition, unused and unworn, with all original tags, packaging, accessories, and invoices intact.
2. Return Request Period
Please contact us within [X days] of receiving your order to request a return.
Return requests submitted after the specified period may not be accepted.
3. Products That Cannot Be Returned
For hygiene and product-quality reasons, certain products may not be eligible for return, including:
- Used or worn products
- Products without original tags or packaging
- Products damaged after delivery due to customer handling
- Products altered, washed, repaired, or modified by the customer
- Customized or specially tailored products
- Items specifically marked as Final Sale / Non-Returnable
4. Damaged or Incorrect Products
Please inspect your order immediately after delivery.
If your product arrives damaged, defective, or incorrect, contact us with:
- Your order number
- Clear photographs/videos of the product
- Photographs of the packaging and shipping label
- A brief description of the issue
Our team will review the request and guide you through the next steps.
5. Exchange Policy
Subject to availability, an eligible product may be exchanged for another size or product.
Any difference in product price, shipping charges, or other applicable costs may need to be paid by the customer.
6. Refund Policy
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the applicable payment method, subject to the payment provider’s processing time.
Original shipping charges may be non-refundable unless the return is due to an error or defect attributable to Vastrakala.
7. Return Shipping
If the return is due to a damaged, defective, or incorrect product supplied by Vastrakala, we will provide appropriate instructions regarding return shipping.
For other approved returns, return shipping costs may be the responsibility of the customer.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, dispatched, customized, or shipped, cancellation may no longer be possible.
9. Sale & Discounted Products
Products purchased during special sales, clearance offers, or promotional campaigns may have different return or exchange conditions. Please check the terms mentioned with the specific product or offer before placing your order.
10. Return Inspection
All returned products are subject to inspection. A return may be rejected if the product does not meet the eligibility conditions described in this policy.
11. Contact Us
For return, exchange, or refund-related queries, please contact:
Vastrakala
📍 Phagwara, Punjab, India
📲 WhatsApp: +91 98724 07145
🌐 www.vastrakala.com
