faqs(Frequently Asked Questions)

1. Does Vastrakala (Vastrakala.net) Offer Cash on Delivery (COD)?

 No,Vastra Kala doesn’t offer CASH ON DELIVERY.

2. What is the process for Refund/Replace?

Only Applicable for Standard Sizes.*

Please follow the below process :

Please login to your account, Go to "My Return"

Select the Order and Product you want to Return/Replace

Share the Item Condition and Photo with the detailed reason for Refund/Replace

Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.

The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, we will gladly exchange or refund you the amount in the same source of the payment.

3. How does on-demand delivery work?

4. The order status is ‘Delivered’ but not received it. What should I do?

Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross-check if someone has signed the package. If no one accepted delivery WhatsApp or message us at +91 98724 07145.

Once you get the tracking details of the shipping we request you to estimate for us if the product doesn't deliver within 10-15 days of the dispatched, So that we can coordinate with our logistics partner

If there is no update about the delivery we will consider the order has been delivered, hence you cannot apply for a refund.

5. How to track the order once shipped?

You'll receive a WhatsApp Message with the tracking details; you can check on the courier website and track the order with the tracking number.

6. Are there customs charges?

For Indian Customers:
Product Prices displayed are inclusive of all taxes and duties.

For International Customers:
VAT / Custom, Taxes, and Import Duties are not included in our ordering process but may be charged to you by your government. They are entirely your responsibility.